CONTACT US
Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.
FREQUENTLY ASKED QUESTIONS
Do You Offer Free Shipping?
We offer FREE Shipping.
Additionally, we offer a premium international insured shipping option at a modest charge of £3.95, which we highly recommend for priority handling and faster delivery.
How Long Does Shipping Take?
At Sienna Roux, efficiency is our top priority.
All orders placed before 11:00 PM (CET/CEST) are dispatched from our warehouse within 1-2 days Once shipped, delivery typically takes 6-8 business days.
Do The Pieces Run True To Size?
Our pieces are designed for a flattering, true-to-size fit, but sizing may vary slightly depending on the fabric and style. To ensure the perfect fit, please refer to our Size Guide on each product page.
If you're between sizes, consider:
- For styles with minimal stretch, opt for the larger size for a comfortable fit.
- For styles with stretch fabric, you may size down for a more fitted look.
Still unsure? Our customer support team is happy to help you find the ideal size!
What Are Your Products Made From?
We use premium, carefully selected materials across every piece, chosen for comfort, durability and a flawless finish — without compromising on softness or everyday wearability.
How Do I Return An Item?
If you accidentally ordered the wrong size or item, don’t worry — we’ve got you covered.
Simply check if your order is eligible for a return, then email us at support@siennaroux.com. and our team will guide you through the next steps.
How Quickly Do You Respond to Emails?
Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.